This policy has been drafted having regard to neoscape's obligations under the Privacy Act 1988 and the new National Privacy Principles (the Privacy Act). This Policy is a public document and has been prepared in light of National Privacy Principle 5, Openness.
1. YOUR PERSONAL INFORMATION IS IMPORTANT TO US
neoscape takes its responsibility to protect your personal privacy seriously and recognise that you have a right to control, and have access to, your personal information. neoscapeÂ only stores statistical information about you. We do not obtain any personal information unless you choose to give it to us. The types of information we collect include referring sites, browser used, pages visited and other generic measures of user activity. This information is then used to measure the number of visitors to different sections of our site and thus assists us in making our site more useful to users.
2. USING AND DISCLOSING YOUR PERSONAL INFORMATION
neoscape will not use or disclose any information about you without your consent, nor will we access your communications on our website, unless required to by law.
3. NEOSCAPE MEMBERSHIP
neoscape offers a more rewarding and personalised customer experience for its Members. Members are required to register and login each time they visit the neoscape website or elect to have the website automate the login process each time the browser on an individual's computer is directed to the neoscape website. NOTE: neoscape recommends that users only choose to automate their login feature on non-public and non-shared computers.
neoscape is not responsible for the level of access it's members enable to their computers and/or the level of login automation they choose to opt for. neoscapedoes allow access to it's website without the need for membership. Users are still able to access much of the neoscape content even if they choose not to become a neoscape Member. Access and/or interactivity to certain features of the website is however restricted to Members only. This is typical for Members choosing to store previous shopping experiences without wishing to re-enter information.
4. COLLECTING PERSONAL INFORMATION ABOUT YOU
When you engage in certain activities on this site, neoscape may ask you to provide certain information about yourself by filling out and submitting an online form. Compliance with this request is optional (except in the case of purchasing goods, where supply of information is mandatory to complete transaction), as is the level in which you may choose to participate in any market research surveys available within our website. neoscape only uses personal information to better understand your needs and interests and to provide you with a more personalised service.
THERE ARE TWO TYPES OF INFORMATION WE COLLECT ABOUT YOU:
This is information that is associated with the personal details you have chosen to provide when applying for neoscape membership. The accuracy of the information provided is outside of neoscape control. neoscape's online forms are enabled with field verification technology, which is only used to validate the format of the data provided. Field verification technology cannot validate the accuracy of the data provided. neoscape understands that many people choose to create an alias as a means of identification when it comes to subscribing to particular types of membership. neoscape will continue to refer to you by the name or alias that you have chosen, for as long as you choose not to update your personal profile. neoscape does not collect information about you from other organisations or from websites outside of the neoscape website.
Should you decide that you do not want neoscape to retain any personal or non-personal information, you can use the Preferences option on your browser program to remove all cookies and to set the browser option not to accept cookies in the future.
5. SECURING YOUR PRIVACY
Several tools, policies and protocols have been used to safeguard the submission of information through the neoscape website. Security measures have been integrated into the design, implementation and day-to-day functioning of the entire operating environment, as part of our continuing commitment to the security of electronic content and electronic transmission of information. All personal data that is transmitted via the internet is encrypted using 128 bit encryption via Secure Socket Layer (SSL). You can check the level of security on any neoscape web page where personal information is requested using the closed padlock on the bottom right hand corner of your browser window. Use of this secure technology ensures that your data can only read by the intended recipient. Should the data be intercepted by a 3rd party, the data's contents will remain unintelligible, unrecognisable and anonymous.
neoscape strongly recommends that you do not divulge your password to anyone in an unsolicited phone call or e-mail. When you choose to leave the neoscapewebsite from a password protected area, it is always recommended that you log off from the browser page or otherwise exit the browser page.
6. STORAGE OF YOUR PERSONAL INFORMATION
neoscape will Endeavour to take all reasonable steps to keep secure any information which is held about you. neoscape stores all of its information on secure databases that are protected within controlled facilities. neoscape staff and all contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by neoscape. neoscapeÂ will not be held responsible for events arising from unauthorised access to your personal information. To assist in keeping your personal information secure, you must never divulge your login details to any other party. Please notify us immediately if there is any unauthorised use of your account or any other breach of security.
8. UNSOLICITED EMAIL COMMONLY KNOWN AS SPAM
neoscape is a strong advocator against SPAM, and as such, neoscape will not send unsolicited email without first asking you whether you wish to receive this information. Should you ever wish to cease receiving correspondence from neoscape, please follow the instructions on how to remove yourself from our mailing list (this information is available on all neoscape correspondence). Alternatively, you can login to your personal profile via the neoscape website and modify your profile accordingly. Should you choose to communicate your request to be removed from such a list using either email or one of our personal contact forms, please allow seven days for this request to be processed.
9. YOU CAN ACCESS THE INFORMATION WE KEEP ABOUT YOU
Personal information is only collected when you choose to login to neoscape website. If you login as a neoscape Member, you are able to access, change and update your membership profile at any time. Should you wish to access the information we hold about, please contact us via our privacy feedback form specifying your User ID, Password and email address as well as the details of your request. We will endeavour to respond to your request within 30 days.
10. NEOSCAPE AND THIRD PARTY LINKS
neoscape provides links to third party websites that are not under the control of neoscape. Subsequently, we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, neoscape strongly recommends that you examine the terms and conditions of using their website.
11. WHAT TO DO IF YOU HAVE A PROBLEM OR QUESTION
12. CHANGES TO OUR POLICIES
13. FURTHER INFORMATION ON PRIVACY IN AUSTRALIA
For more information about privacy issues in Australia and protecting your privacy please visit the Australian Federal Privacy Commissioner's website.